sales receipt must accompany returns.
accept returns for exchange or refund 7 calendar days after delivery of the
product. At our sole discretion after 7 calendar days, we will offer an
exchange or store credit only. Items must be in "new, unaltered and unused
condition". Definition of new, unaltered and unused condition is:
- -without showing signs of
wear or damage in any way
- -within 7 calendar days of
the delivery date (after 7 days no returns are allowed)
- -must not be a special order
or a custom order
- -unless noted that it cannot
be returned or has a different return policy time period other than
that 7 days noted in that item's particular item description.
item is received damaged or is incorrectly shipped by us please contact
Customer Support immediately. Items that are defective and shipped from us or
items that you did not order but received from us will qualify for store credit
or a cash refund.
are contingent upon inspection of item(s) once we receive it.
is a 20% restocking fee for returned items that are not being exchanged and are
not damaged (pending) Again you MUST contact us within 7 days if you intend to return
ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT
contacting us will NOT be refunded. Custom Orders are not returnable or refundable unless we are in error. Partial payments on Custom items are non-refundable. If partial payment is made on a custom item and not paid in full in 90 days, no refunds, exchanges and product will be sold at a discount in the shop. We love to help our customers out with payment plans but we have to keep policies in place for items that are not picked up after the max of 90 days.
is responsible for all shipping costs if seller is not at fault.
Austin, TX 78759
512 203 7203